CarryOn | Achieves Record Customer Satisfaction Scores

CarryOn Achieves Record Customer Satisfaction Scores

CarryOn is proud to announce that we have achieved our highest customer satisfaction scores to date, with a 98.5% satisfaction rate in Q2 2025. This remarkable achievement reflects our unwavering commitment to delivering exceptional service quality across all our moving and logistics operations.

Key highlights from our customer satisfaction survey include:

98.5% overall customer satisfaction rate
99.2% satisfaction with professional staff conduct
97.8% satisfaction with on-time delivery performance
98.9% satisfaction with care and handling of belongings
96.7% satisfaction with communication and updates
99.1% likelihood of customers recommending CarryOn to others

"These outstanding results are a testament to our team's dedication and the trust our customers place in us," said Peter Zhang, CEO of CarryOn. "We're not just moving belongings; we're moving lives, and we take that responsibility very seriously."

The survey, conducted across all our service areas in Australia, included feedback from over 2,000 customers who used our moving services between April and June 2025. The results demonstrate our consistent delivery of high-quality, reliable, and professional moving services.

CarryOn – Exceeding Expectations, Every Move.